Delivery times can vary.All our boxes are hand built to order which means things such as workload can affect production time. However for our standard products we would hope to ship 5-10 days from receiving your order. We will keep you up to date as your order progresses.
Are all your boxes real stone or slate?
Yes, they are. The outer cladding is made from reclaimed natural stone and slate.
Is delivery included in the price?
No, delivery charges are extra.A delivery charge will be calculated prior to you completing the order when a selection of options will be made available to you. We use Royal Mail and Parcel Force Worldwide for our deliveries. Please also note that our products are heavy and this is reflected in the delivery charges over which we have no control.
What is your returns policy?
Since our products are all handmade to order we do not accept returns.If a product is damaged in transit you must contact us within 24 hours of receipt by email to firstname.lastname@example.org and we will endeavour to resolve any issue.
Can I arrange my own collection?
Yes, you can. I do not have a facility within the site to process this type of collection so please email email@example.com and I will contact you to process an order manually.